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How To Start an Ecommerce Business: Guide for 2024

Kunal Vaja

Founder & CEO, Zennaxx

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Initiating the e-commerce business from scratch is no longer as challenging as it used to be with the advent of e-commerce platforms.But there are few things that one will have to keep in mind while starting an ecommerce business.Many emerging entrepreneurs have the common question of how to begin the journey of an e-commerce business?

The e-commerce web development will help you create a personal bond with potential customers and clients with the help of the internet. Regardless of its size and capital, every company requires an e-commerce website design and development services to reach more customers and expand their online business footprints.

Business owners want to utilize every possible way to market their services and products. Businesses tend to organize marketing campaigns to spread their popularity and work among the customers.

In this era of digitalization and the internet, e-commerce web services and solutions are booming as every business and organization requires an online presence. An E-commerce website will help your business in promoting your services and products across the world.

There are zillions of e-commerce websites created regularly to meet the various business requirements. Nonetheless, to be on top of the game, your e-commerce business should have a few crucial things that we will discuss in this blog.

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Things to consider before starting the e-commerce business

Services and product selection

When we look at the selling figures of the other e-commerce stores acquired by private circles, we try to imitate the same with our businesses with identical products and services in the same area or other. It could be devastating to choose this path. Rather, you should conduct your research on the market’s actual needs or the services or products that people want.

If you already have a business, you will have to make it online. For example, if you are supplying flowers as gifts in your area, you can rapidly grow your business by taking online orders from customers.

Understand your audience

When you know what you want to sell, you should conduct research on whom you want to sell your products or services to. Here are some of the questions that you should ask yourself;

  • What is trending in the market?
  •  What are some of the things that customers are crazy about?
  • What is the buying preference of customers.
  • Understand the geography and demography of the place.

Once you have all the answers on your hand, you can prepare a plan to launch your e-commerce business strategies accordingly.

Online payment options

One of the expenses of running the online business is that of credit card and other payment processing. Luckily, over the years, collecting money from buyers has become easier for businesses. Platforms like Spotify, Amazon pay, PayPal, Apple pay etc., are providing the credit card option with other such modes of payment by which customers can purchase easily from an online store.

Inventory management

If your business is about digital goods or services, then you will not require any store. You are free from having inventory storage, warehouse, inventory management, and stock tracking worries and a lot more.

You will find third-party software and various inbuilt features in prominent e-commerce platforms that can help you do inventory management efficiently. Stock tracking can also help you save your customers from annoyance when they realize that the product is out of stock during the checking-out process.

Order tracking

You will need first-rate order tracking software. With the help of it, your customers can track the status of their placed orders. They can even cancel and modify the orders before the delivery.

For the e-commerce business, there is software available to maintain orders and relevant processes like sending emails and text messages updated regularly automatically. If you integrate order tracking with shipping management, you can also save human resources.

Shipping management

You will have to tie your business with the various shipping services internationally and regionally to fulfill the shipping needs as per the goods or products delivery. Many e-commerce platforms provide shipping calculators, or developers can integrate one to provide the shipping rates to buyers before they purchase anything. Hence, online buyers will know the real price of the product when it comes to their doorsteps.

Read Also : How to Choose the Right ECommerce Solution

Return policy and management

The biggest roadblock of e-commerce business is that it is devoid of real product touch. So, one cannot determine whether it would be the same product they saw while purchasing. They might even prefer to return it.

That’s why well-known e-commerce platforms provide return options with the needed precautions and flexibility. Hence, honest buyers can return the goods that are unwanted to them. And they can receive their replacements or money in return for the product. You will have to make the return policy and create models during the e-commerce designing and programming process.

Calculate your budget, pricing, and profit

After comprehensive e-commerce planning, determine service and product pricing considering invested money, ongoing expenses, site development cost, profit, and maintenance. Your business will not get the required boost if you change prices frequently and imitate the pricing slots of your rivals. For the long-term benefits, you will have to make your pricing policies.

E-commerce development

Once you have the concrete plan in your hands of your e-commerce concept and process mechanism, it is time for you to think of the e-commerce website or the portal to get started. You can develop your website with the help of an ecommerce store development company.

Here you will have to focus on many aspects.You should deploy certain features in e-commerce development, such as user details, design and user interface, mobile optimization, shopping cart, modes of payment, search engine visibility, tracking and order status, etc. Once your website is ready to go, you should test it before launching for the customers. You can hire a dedicated developer as well to build a website or mobile app.

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Customer relationship management

You should manage your relationship with your customers. Many e-commerce platforms come up with streamlined, integrated CRM (customer relationship management) solutions. Even if your content management system does not have a unified CRM, you must select a third-party solution.

Using the CRM will gain insight from your customer’s behaviour. It would enable you to automate follow-up emails, use customer information, handle customer inquiries, and feed customers via sales cycle.

Future growth

You will have to consider future growth while planning your e-commerce business. It would measure the success of any business. As your Ecommerce business grows and attracts more customers, it will become more fruitful and profitable.

E-commerce business generally experience both short and long-term growth. Long-term development requires time, during which more customers use the site. The short-term gain is usually temporary and happens during the day-offs and on selected dates linked with the store’s structure.


Initiating the e-commerce business does not vary from the brick store launch process. You will have to go through all the steps mentioned above. Careful planning along with the first-rate user experience, usability, site optimization and performance can offer you great rewards in the long-run.

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Kunal Vaja

Founder & CEO, Zennaxx
Kunal Vaja is founder of Zennaxx, a prominent software and mobile app development company. With 10+ years of IT consulting experience, he specializes in mobile app and software development, UI UX design, and DirectX. Kunal is dedicated to assisting businesses in turning their concepts into successful software, websites, or mobile apps that foster innovation and deliver tangible value for clients.


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