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A Step-by-Step Guide to Online Community Portal Development

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Everyone wants to build their community portal to stand out in the online market. Community is the best tool for reaching the perfect level of unity and marketing your product to the right audience.
But keeping an online community active and growing takes time, effort, and dedication.
To make an online community that works, you need to set clear rules, build relationships, and participate in discussions.

Managing the online community requires more than posting content regularly. You can build a strong online community that works for your brand and its followers by actively participating and making people feel like they belong.

You have to study our small guide on online community management.
online community portal development

Are you managing or planning to operate an online community?

It can take a lot of work to manage or plan how to manage an online community. A virtual online community portal  is a place where people worldwide can share their daily lives, hobbies, thoughts, and memories.
This may happen through websites or social media networks. The things that bring people together in these groups can be anything from hobbies and jobs that keep them up late to a common problem that affects the whole group.
There are many benefits, including the chance to talk to people who share your interests, access certain information and materials, and meet people from around the world.
Even though an online community is a great way to get people to work together, drawing in new members and keeping the community alive is essential.
The community must also be maintained to guarantee a safe, inclusive, high-quality experience.
It’s best to settle disagreements and adapt to the community’s changing patterns using proper moderation.

Well-run online communities are fun to be a part of, but they need constant work to stay alive and relevant. If you want to start your online community or make an existing one better, these basic skills are a must.

Why do people build online communities?

People create online communities or community hubs for many different reasons. The goal is to create an online area where people with similar experiences, interests, or goals can meet and connect.
If you’re a writer and your friends aren’t as interested in it, you can join or create an online community for writers.
Here, you can share your writing for feedback, talk about writing techniques, and even work together on projects.
Imagine you are a lawyer who wants to connect with other lawyers. You can join or create an online community to discuss legal issues, get help with challenging cases, and learn about the newest legal trends.
These hubs are vital to developing a sense of belonging among their participants. They make it easy for people with the same hobbies and experiences to meet.
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How do you run an online community?

You could start a community based on mutual relationships for several reasons, but none of them seemed to fit your needs, and you felt like you were the one who should do it.
Keeping an active online community going requires a few basic things to ensure that all members can benefit from their membership and panels.

Define Community Goals

You should start by letting your users know explicitly what you desire your community portal to be able to do.

This may involve identifying which events they would like to hold, groups of individuals seeking support, or individuals with whom they can resonate.

Develop a Community Management Strategy

Create a program that is congruent with your goals and circumstances.
Establish rules and guidelines, such as what level of attention is acceptable in the community, and develop a content strategy.

Recruit and Train Moderators

The well-being of the community and the quality of the interaction depend, to a large extent, on the ability of the moderators to do their job as the police.
You can do this if you give them training and make sure they follow the steps to ensure they know the community’s rules and have learned how to handle interactions between audience members well.

Create and Curate Engaging Content

If you want to improve the quality of your community, you have to be active in it. One way to do this is to regularly update the forum topics.
You should also update general community portal activities. This encourages collective involvement. It also promotes interaction among members.
Topics can be about current events. They can also be about products. You could also choose something fun, like a contest.

Prioritize User Experience

Did you make the right choice of community builders? It will become evident when you have a happy user base.
Listen to people’s feedback and honor their wishes to keep a happy and engaged membership.
Presiding over all these points can create an online community that prides itself on growing its members.

Online Community must-have components

Building a thriving online community portal requires careful planning and management. Let’s discuss some essential elements needed to make a great community.


The community’s actual reason and primary goals are the two things the community everywhere works for.
These can be where people focus on the same interests, hobbies, or other collective needs/situations.


People who have the right to participate in knowledge in a community group. The members can act as different kinds of stakeholders and have various levels of commitment.

Communication Tools

Sites and gadgets that members may use for networking, like forums, chat rooms, or video calls. Social networks like Facebook or Reddit can partially or fully meet this goal.


This is the heart mostly passed on in the community. This is a member’s work, and community managers may verify, moderate, or release it officially.


Policies and practices geared at protecting and strengthening the community. This includes steps related to implementing guidelines and solving conflicts.

Community portal Management

The scheduling and keeping on top of community events. That is establishing aims, releasing content, and training moderators.


Digital data to identify how well a community portal is doing. This is done by monitoring member satisfaction, growth, and user engagement.

Privacy and Security

The act of keeping the members’ identities confidential is known as confidentiality. This includes the encryption of data, safe ways of logging in, and privacy protocols.


The goal is to make the community open to everyone and include all members. Support is also given to sick people and people who speak languages other than English.
Focusing on these critical factors can help you create a successful online community that meets the needs of its members and helps people connect in meaningful ways.

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How to Set up the Community Platform

Step 1: Choose a platform

Correctly choosing a portal platform is one of the most important things to consider. One of these would be how well you know how to use technology.

However, you need more technical know-how to set up and manage open-source systems like Drupal, WordPress, and Joomla because they are more flexible and can be changed in more ways.

The paid plans are more costly, even though they might have more extra features. There will be little to worry about with technical details if you choose free options like Facebook groups or Slack.
It’s essential to start by thinking about what features and functions you need. User profiles, notifications, and analytics are just a few unique features each platform offers.
Choose a device that meets all of the requirements you have set for yourself and your users.

Let's look at some of the most reliable platforms.

Step 2: Choose your hosting provider

A reputable company must host your portal to give your customers the best experience possible.

You should only get services from the provider that can meet your technical needs and the amount of traffic they can handle.
Well, let me give you the primary points that you should keep in mind:


Choose a provider with the best uptime rate and reliable customers. Downtime can make users angry, which shows up as disengagement.


Make sure the provider has some tried-and-true security measures on hand to defend your portal and the data inside, especially if you are the one to get some sensitive data from the user.

Technical Support

If you’re looking for a hosting provider that offers 24/7 support and a skilled team of experts to solve problems, you’re in the right place.


In this case, you have many options, one of which is scaling your business. It would help if you went for a hosting service provider, which can help companies grow along with your surge in demand over time.
With the expansion of your portal and an increased number of users, you may need extra resources and higher performance capabilities.

Step 3: Install and configure the software

You need to install and set up the community management software. This can be done after you have chosen the platform and hosting provider.

This process usually contains the following steps:

Install the Software

Your hosting provider may offer a one-click installer appropriate for your chosen platform, a setup wizard, or all three during installation.
Run the one-click installer or setup wizard and download and upload files to your preferred platform.
Read and follow the specific instructions for your platform to have a smooth installation experience.
First, you may need to go through steps such as downloading and uploading files, running a setup wizard, or using a one-click installer, which will be different for the chosen platform.
Ensure you’ve downloaded and uploaded the files and set up the system using the one-click installer your hosting provider gave you.

Configure the settings

Spend some time skillfully setting up the software settings to enable your users to use it best. Seed up user profiles, permissions, and community rules that align with your goals.

User Testing

If you include a small group of experienced users in the research to look for problems, you will get good results and user engagement.
You will fix what needs fixing, using user feedback to improve the quality of the work.

It will be your job to do a thorough install and choose and set up the right CMS application to create a digital space that is accessible and an important part of your members’ daily lives.

Step 4: Design the portal

Designing your community portal plays a big role in ensuring users have a great experience and stay engaged.
While building the portal, keep your brand’s aesthetic in mind and prioritize user experience and sharing capabilities.

Make sure the portal is easy to use to help people quickly find what they need. Use precise language and short sentences to avoid overwhelming the screen.

If you want to share and attract worldwide users, make the portal easy.
Testing the design with people will help you learn how they like it and guide any necessary improvements.
Also, keep your brand’s look consistent throughout the portal. Use your brand’s colors and fonts to connect everything to your community.
Just like with a website, the goal of the community portal is to give users a great experience with the design and how easy it is to use. When people like using your portal, they’re more likely to take action and stay engaged.

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Step 5: Set up user accounts

Setting up user accounts is essential when creating your community portal. User accounts allow people to create profiles, login, and participate in your community.
Making avatars and assigning them roles and permissions is also very important.
You can only post content, comment, or moderate discussions within the portal if you have the proper role, which determines whether users can interact with each other.
It is very important to protect the privacy and safety of user accounts. Protecting user information is mandatory.
Use lengthy passwords and consider whether or not to include two-factor authentication for added security.
This approach requires users to submit an alternative form of identification, such as a phone number, in addition to their password.
The user agreement should also specify the conditions under which data usage is permitted and the mechanisms for its preservation.
A privacy policy containing information on data collection, usage, and sharing practices should be provided.

Each user should have the right to set their privacy, namely, by selecting what data about them gets exposed on their profile or choosing notification settings.

The provision of troubleshooting user accounts with a secure foundation creates a community portal that is both engaging and accessible.

Step 6: Create content

Writing quality content is essential for the successful management of online communities.
Write content for your community portal with a primary focus on user engagement and a secondary focus on providing superior content.
You can choose different formats like blog posts, forums, polls, surveys, and chat features.
Blogs can be a great way to share information, ideas, and announcements with your community.
Think about what your readers are interested in and what you want them to learn and see on your blog. Trying to give a comprehensive understanding is also something to consider.
Fora are places where people in a community can talk to each other. Clearly outlining rules can lead to interactions that are respectful and useful.
Polls and surveys are great instruments for learning people’s thoughts and recognizing their prior engagements. By using these data points, we can improve our content and engagement strategies.
Adding chat features is one way to let people use real-time messaging or chat, which creates more community support and interaction.
To make your community portal revolutionary and accurate to your audience, you must use engagement and dynamic values in many ways.

Step 7: Promote the portal

Strengthening your community portal leads to high-spirited followers and engaged users. Promoting the portal is essential to getting a lot of people to use it.
Your portal can become popular in many ways, or users can be motivated to join and participate in it.
One way is to ensure the portal is visible on your official website and use social media links to traffic to the community portal.
One way to encourage action on the website and attract new users to the community is to add a website call to action and a community area link with a login to the dashboard so new users can locate and join quickly.

You could sell them on the value of community membership with a connection to content others cannot access. Social media must also be used to spread your community portal.

On social media, you can use platforms like Facebook, Twitter, and LinkedIn to update your portal and ask your followers to join in the discussions.
Awarding users is an effective way to promote your community portal. You can do this by providing unique content.
You can also grant users discounts. Recognizing users as leading contributors is another method. This will motivate users.
It will also attract a larger user base. Incentives keep the engagement level high. They compel consistent participation among your clients.
Finally, if you want to grow and keep an online community, you must be more involved in content creation.
Since you care about your members, they will be more likely to participate in community events if you give them good content. 

There is no better time to start than now.

The creation and management of online community portals are challenging but rewarding tasks.
A well-executed portal can unite people, enable meaningful interactions, and become a learning and personal development space.
The core of every successful community portal is the fundamental belief that a peaceful and inclusive environment can only be established by dedicating oneself to developing a compassionate community.
Thus, customers are made to be very committed and familiar with the close bonding among the members.
Whether you’re a business, a non-profit, or a personal interest group trying to create a portal, the key to success is to know your users—their wants, needs, and motivations—and produce a platform that meets these needs effectively.

How can Zennaxx help you build an online community portal?

Making and running an online community portal at some point requires more than technology and strategy.
Its main goals are making friends, building networks, and encouraging a sense of community that improves people’s lives.
Three Piece Marketing knows how to help you with everything, from the beginning to the end, ensuring that your portal reflects your actual values and encourages real participation from everyone.
Whether your goal is building personal interests, supporting causes, or facilitating business connections, Zennaxx provides the knowledge and competence you need to succeed.
Zennaxx can help you and your team create a worldwide space where everyone is welcome, immersed in a joint project of change, and can best express their ideas.
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Divyesh Ghediya

Project Manager
Divyesh Ghediya is a highly motivated Project Manager who prioritizes achieving results and adopts an innovative approach to ensure the success of software development projects. With 10 years of experience in the industry, he possesses a wealth of knowledge across various technologies such as NodeJS, ReactJS, PHP and its frameworks, PgSQL, version control, and comprehensive testing and debugging methodologies.


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